Privacy Policy
Privacy Policy – Dangote Technologies
Last updated: 20 June 2025
1. Introduction
Welcome to Dangote Technologies (“Dangote,” “we,” “us,” or “our”). As Nairobi’s leading retailer of mobile technology, computer accessories, and consumer electronics, we value the trust you place in us and are committed to protecting your privacy.
This Privacy Policy explains what personal data we collect, how we use it, the conditions under which we may disclose it, and the choices you have. It applies to all interactions with our website [dangote.co.ke], our Gaberone Suite and any other services we provide (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.
2. Who Is the Data Controller?
Dangote Technologies , Kenya
Email: [email protected]
Tel: +254 1115589455
We process personal data in accordance with the Kenya Data Protection Act, 2019 as well as other applicable regulations.
3. The Information We Collect
| Category | Examples | Legal Basis |
|---|---|---|
| Information you provide | • Name, email, phone, postal address • Account login credentials • Payment and billing details (processed, not stored in full) • Any correspondence with our customer‑care team | Performance of a contract; legitimate interest; consent (for marketing) |
| Transaction data | • Products purchased, order number, delivery details, returns, warranty claims | Performance of a contract |
| Device & usage data | • IP address, browser type, operating system • Pages visited, time spent, clickstream data, error logs | Legitimate interest (site security & improvement) |
| Location data (optional) | • GPS or approximate location when you enable location services for store‑locator or same‑day delivery | Consent |
| Cookies & similar tech | • Session cookies, preference cookies, analytics cookies, advertising pixels | Consent (where required) |
| Business contact data | • Company name, job title, work email, procurement details | Legitimate interest; performance of a contract |
*“Legal basis” refers to grounds under the Kenya DPA for processing personal data.
4. How We Use Your Information
Fulfil orders & deliver products
Provide customer support and warranty services
Process payments securely via PCI‑DSS‑compliant providers
Personalise your shopping experience and recommend relevant products
Improve our website, products, and logistics through analytics
Send service‑related messages, e.g., order confirmations, dispatch notices
Market our products (newsletters, SMS, WhatsApp) with your consent, and let you opt out anytime
Detect and prevent fraud, abuse, or security breaches
Comply with legal obligations and regulatory requests
5. How We Share or Disclose Data
We never sell your personal data. We only share it when necessary:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Payment processors | Secure payment collection | PCI‑DSS compliance |
| Couriers & logistics partners | Deliver orders, handle returns | Contractual data‑protection clauses |
| IT & cloud‑hosting providers | Website hosting, data backup | Data‑processing agreements |
| Marketing platforms (e.g., email/SMS gateways, WhatsApp Business API) | Send opted‑in marketing | Consent management & unsubscribe links |
| Regulators, courts, law‑enforcement | Where required by law | Disclosure limited to what is strictly necessary |
6. International Transfers
Some trusted service providers operate outside Kenya. When data leaves Kenya, we ensure equivalent protection through contractual safeguards such as Standard Contractual Clauses or recognised adequacy mechanisms.
7. Security Measures
TLS/SSL encryption for data in transit
AES‑256 or better encryption for data at rest
Role‑based access controls and multi‑factor authentication
Regular security audits and penetration testing
Staff training on data‑protection best practices
8. Your Privacy Rights
Under the Kenya Data Protection Act you have the right to:
Access the personal data we hold about you
Request rectification of inaccurate or incomplete data
Request erasure (“right to be forgotten”) in certain circumstances
Object to or restrict processing of your data
Withdraw consent at any time (for marketing or location services)
Data portability – receive your data in a structured format
To exercise any of these rights, email [email protected] or write to our postal address.
9. Cookies & Similar Technologies
We use cookies to:
Remember your shopping cart and preferences
Analyse website traffic (Google Analytics, Meta Pixel, etc.)
Serve personalised adverts
You can control cookies through your browser settings or our on‑site cookie banner. For detailed information, see our Cookie Policy.
10. Children’s Privacy
Our Services are not directed at children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has provided us personal data, please contact us so we can delete it promptly.
11. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Establish or defend legal claims
Typical retention periods:
Orders & invoices: 7 years (tax & accounting)
Marketing opt‑in records: until you unsubscribe
Customer‑support tickets: 2 years after resolution
12. Updates to This Policy
We may revise this Privacy Policy to reflect changes in law, technology, or our practices. The “Last updated” date appears at the top. Continued use of our Services after changes means you accept the revised policy.
13. Contact Us
For questions, requests, or complaints regarding your personal data:
Dangote Technologies.
Nairobi, Kenya
Email: [email protected]
Tel: +254 1115 589 455
